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What is your returns policy?

We absolutely love our kit and we don't want anyone to keep an Iffley Road garment if they don't really want it.  So if you are not 100% satisfied with your purchase, you can return it for refund or exchange, provided it is within 90 days of receipt of your order, in the original packaging and unworn. Once we have received your goods and processed the refund, you will receive a final refund confirmation email. Or alternatively, we will send off your replacement garment immediately.

 

I do not like the product I ordered, what should I do?

Provided your garment is within 90 days of receipt of your order and unworn, you can still return the garment to us.

 

How do I return a product?

Please go to the Order Lookup box at the bottom of the Returns section. Enter your email address and order number into the Order Lookup box to begin the return process.

 

How do I exchange a product that’s the wrong size?

Please go to the Order Lookup box at the bottom of the Returns section. Enter your email address and order number into the Order Lookup box to begin the Exchange process.