What is your returns policy?
We absolutely love our kit and we don't want anyone to keep an Iffley Road garment if they don't really want it. So if you are not 100% satisfied with your purchase, you can return it for refund or exchange, provided it is within 90 days of receipt of your order, in the original packaging and unworn.
I do not like the product I ordered, what should I do?
Provided your garment is within 90 days of receipt of your order and unworn, you can still return the garment to us.
How do I return a product (UK customers)?
Click here to register your return and print your personalised label. This is a free service. Once you've prepared and labelled your return, simply drop it off at your local Post Office. Please make a note of your tracking number from the label before returning your item.
How do I return a product (international customers)?
For international (non-UK) returns click here click here to register your return and print your personalised label. Please note we do not offer free international returns. Make a note of your tracking number from the label before returning your item.
How do I return an item purchased as part of an offer?
Should you wish to return an item that is part of an offer the following conditions apply:
For products bought as part of a bundle (if returned separately), you will be charged full price for the item that you keep. For example if you return a Cambrian t-shirt purchased as part of the “2 for £100 bundle" you will be charged £68 for the Cambrian that you keep and refunded £32.
For offers involving a complimentary item we ask that you return the complimentary item. For example if you purchased a pair of shorts with a complimentary cap and wish to return the shorts, you should also return the cap.
Can I return items bought with a gift card?
Yes. Your right to return an item is exactly the same regardless of whether you bought it with a gift card, a payment card, or a combination of the two.
If you paid for your whole order with a gift card, your order will be refunded onto the original payment gift card. If you paid with a combination of payment card and gift card, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed onto your original payment card.
Can I return items bought with rewards points for a refund?
If you paid for your whole order with rewards points, we will credit your account with the relevant amount of rewards points. If you paid with a combination of payment card and rewards points, we'll refund anything you paid for with your rewards points first, and then refund any outstanding credit you are owed onto your original payment card.