How long does shipping take?
Most deliveries within the UK take 2-5 working days. We send all of our international orders via DHL Express (1-4 working days).
When will my order be dispatched?
Provided that you place your order before 1530 GMT (Monday-Friday), we will aim to dispatch it that same day. In exceptional circumstances, and for orders placed after 1530 GMT your order will be dispatched the next working day.
How much do you charge for postage?
Please visit our Shipping Information page.
Do you ship to British Forces Posted Overseas?
Yes, simply provide your British Forces Posted Overseas (BFPO) address in your account details.
The tracking shows my order as being delivered, but I haven't received it?
Before contacting us please make sure you've done the following:
- Check with others in your household or your immediate neighbours, as they may have accepted this on your behalf if you were not in at the time of delivery.
- Take a look around your property in any sheds, outbuildings or safe places where the postman or courier may have left your parcel for you.
If you still can’t find your parcel please contact us with your order information. Please note, we will not be liable for a lost or missing order where Royal Mail or DHL tracking verifies that it has been delivered.