How long does shipping take?
Most deliveries within the UK take no more than 2 days. Outside the UK deliveries normally take around 7-10 days. If you are in a hurry for your garment, please consider choosing our Express Courier service at checkout.
When will my order be dispatched?
Provided that you place your order before 3pm GMT (11am GMT on Saturday), we will aim to dispatch it that same day. In exceptional circumstances, and for orders placed after 3pm (11am on Saturday), your order will be dispatched the next working day.
How much do you charge for postage?
Please see our Shipping Information page.
Do you offer a Courier service?
We offer an Express Courier 3-6 day service. We typically use TNT or UPS as our Courier service. Please see our Shipping Information page to find out more.
Do you ship to British Forces Posted Overseas?
Yes, simply provide your British Forces Posted Overseas (BFPO) address in your account details.
What is your returns policy?
We absolutely love our kit and we don't want anyone to keep an Iffley Road garment if they don't really want it. So if you are not 100% satisfied with your purchase, you can return it for refund or exchange, provided it is within 90 days of receipt of your order, in the original packaging and unworn. Once we have received your goods and processed the refund, you will receive a final refund confirmation email.
I do not like the product I ordered, what should I do?
Provided your garment is within 90 days of receipt of your order and unworn, you can still return the garment to us.
How do I return a product (UK customers)?
Please print our prepaid Royal Mail label and apply it to your package. We recommend that you obtain a "Proof of Postage" receipt and retain this until you receive your refund. Please email us at firstname.lastname@example.org to inform us that you are returning an item.
How do I return a product (international customers)?
For international (non-UK) returns please print our returns label and apply it to your package. You will need to pay the appropriate postage. We recommend that you obtain a "Proof of Postage" receipt and retain this until you receive your refund. Please email us at email@example.com to inform us that you are returning an item.
Can my Iffley Road kit be repaired?
If you have an item of Iffley Road kit which is in need of a repair please send us the following information to: firstname.lastname@example.org
- A clear photo of the area needing repair
- Your order number and the product in question
- Your full name
Damage due to wear and tear will be repaired at a reasonable charge.
Where are your products made?
The vast majority of our kit is made in Portugal. Our merino base layers and beanies are both made in England.
Does Iffley Road kit shrink when washed?
Provided that you follow the washing instructions on the garment label, none of our kit should shrink when washed.
Does your waterproof kit retain its waterproofing quality over time?
Do Iffley Road shorts fit an iPhone?
Our Brighton shorts have a generous secure, zipped inner pocket on the right hip which fits most standard smartphones. Our Chester compression shorts have a secure and accessible smartphone pocket on the right leg.
Do you offer gift vouchers?
Is Iffley Road stocked in any physical stores?
A range of Iffley Road products are stocked at The Sports Edit in Fulham, London as well as at The Practical Man in Melbourne, Australia. Please see our Stockists page for more information.
Where else can I buy Iffley Road?
You can buy a range of Iffley Road kit on Mr Porter, Matches, The Sports Edit and The Practical Man. Please see our Stockists page for more information.
How do I know if you will get a sold out item back in stock?
When you select such an item a “Notify Me When in Stock” message will appear. You can sign up for an email to be advised when the product is back in stock.
I am not sure which size to order?
There are individual Size Guides on all product pages. These can be found just above the list of sizes available. If you are still unsure, please email us at email@example.com and we will advise you accordingly.
Is Iffley Road kit made to fit standard sizing?
Yes, our kit is fit to conventional sizing. For example if you have a chest size 40 inches you will be Large. If you have a waist size 34, you will be Medium.
I’m looking for running shorts – which style should I choose?
Brighton are our most versatile shorts, with are relatively relaxed cut they are suitable for most body shapes; Hampton shorts are for the taller runner; Pembroke shorts are for the more slight runner. Chester compression shorts offer excellent support and protection to the upper leg muscles, and are therefore perfect for colder weather running or gym workouts. For more information please visit our How to Choose your Running Shorts guide.
Do your prices include VAT?
All checkout prices for Great Britain include UK VAT. You may be charged local import duty. These are levied once a shipment reaches your country.
Do I have to pay UK VAT on overseas orders?
Our computer system cannot currently deduct UK VAT automatically, but please contact us at firstname.lastname@example.org and, for many countries, we can carry out a manual refund for you.
When will I be charged for my order?
You will be charged for your order as soon as you place your order. You will receive an Order Confirmation email at this point.
How do I add items to my Wish List?Our Wish List provides a handy way to keep a note of kit you may be interested in. That way when it comes to Christmas, your birthday or any suitable occasion you can easily share it with your friends. Alternatively, use it as a reminder to yourself of all those running treats you've been promising yourself for that next big race or PB!
The easiest way is to click on the "Star" button situated next to "Add to Cart" on all product pages.
How do I see what's in my Wish List?
Click on the Wish List link on the website header to view the contents of your Wish List. From here you can also clear and share your Wish List.
How do I share my Wish List?
Click on the Wish List link on the website header and then click on one of the share icons. You can share the list by email or via social media.
Can I save my Wish List?
Yes. If you have an account with us and are logged into that account your wish list is automatically saved. If you are browsing the website as a guest your items stay in your Wish List until you leave. To save it you first have to set up an Iffley Road account. Click here to create one.
Iffley Road Ambassadors
Do you have a brand ambassador programme?
Yes we currently have two #TeamIffley brand ambassadors. You can find out more about them here.
How can I apply to become an Iffley Road Brand Ambassador?
If you would like to apply to become an Iffley Road Ambassador, please click here to fill in our application form.