FAQs

Delivery

How long does delivery take?

Most deliveries within the UK take no more than 2 days. Outside the UK deliveries normally take around 7-10 days. If you are in a hurry for your garment, please consider choosing our Express Courier service at the point of check out.

When will my order be dispatched?

Normally your order will be dispatched on the day you place your order or at the latest the next day.

How much do you charge for postage?

Please see the Shipping Information section.

Do you offer a courier service?

Yes, we offer an Express Courier 3-6 day service, the costs are as follows:

Europe £20; USA/Canada £25; Rest of World £30.

We typically use TNT or UPS for our courier service.

Do you ship to British Forces Posted Overseas?

Yes, simply provide your British Forces Posted Overseas (BFPO) address in your account details

Returns

What’s your returns policy?

We absolutely love our kit and we don't want anyone to keep an Iffley Road garment if they don't really want it.  So if you are not 100% satisfied with your purchase, you can return it for refund or exchange, provided it is within 90 days of receipt of your order and unworn. Once we have received your goods and processed the refund, you will receive a final refund confirmation email.  Or alternatively we will send off your replacement garment immediately.

I do not like the product I ordered, what should I do?

Provided your garment is within 90 days of receipt of your order and unworn, you can still return the garment to us.

How do I return a product?

Please go to the Order Lookup box at the bottom of the Returns section. Enter your email address and order number into the Order Lookup box to begin the return process.

I want to return a product but don’t have the original packaging?

Although we prefer to receive a Return in its original packaging but it is not absolutely necessary in order to return a garment to us.

How do I exchange a product that’s the wrong size?

Please go to the Order Lookup box at the bottom of the Returns section. Enter your email address and order number into the Order Lookup box to begin the Exchange process.

Can I return a garment I have had for longer than 90 days?

In special circumstances we may consider accepting a garment for refund if it is beyond the 90 day limit – provided it is unworn and in its original condition.  In these circumstances please email us at enquiries@iffleyroad.com.

Sizing

I am not sure which size to order?

Please see the Sizing Help section. If you are in any doubt, please email enquiries@iffleyroad.com and we will advise you accordingly.

Is Iffley Road kit made to fit standard sizing?

Yes, we use conventional sizing. For example if you have a chest size 40 inches you will be Large. If you have a waist size 34, you will be Medium.

Is the kit slim cut?

Yes our tops are slim cut. For shorts our Hampton shorts are slim cut, while Thompson shorts are designed for the stockier build.

I’m looking for running shorts – which style should I choose?

Hampton shorts are for the taller runner; Thompson shorts are is for the stockier runner; Pembroke shorts are for the more slight runner. For more details please see the How to Choose your Running Shorts section.

Do you stock XS or XXXL?

We offer our outerwear jackets Richmond and Sheen in XS. We offer some Cambrian and Sidmouth plain coloured tees in XXXL. If you would like more details please email enquiries@iffleyroad.com

Pricing

Do your prices include VAT?

All Checkout Prices for Great Britain include UK VAT. You may be charged local import duty. These are levied once a shipment reaches your country.

When will I be charged for my order?

You will be charged for your order as soon as you place your order. You will receive an Order Confirmation email at this point. 

Products

Where are your products made?

All our kit is made in Portugal.

Does Iffley Road kit shrink when washed?

If you follow the washing instructions, none of our kit should shrink when washed.

Does waterproof Iffley Road kit retain its waterproofing quality over time?

Yes both our Richmond and Sheen jackets retain their waterproofing qualities over time.

How long are your 3 different shorts styles?

Hampton are the longest shorts (with an inside leg of 8 inches); Thompson are the next longest (inside leg 5 inches); and Pembroke are the shortest (inside leg of 4 inches).

What is the difference between your 3 shorts styles?

Hampton shorts are for the taller runner; Thompson shorts are is for the stockier runner; Pembroke shorts are for the more slight runner. Thompson shorts also have a panel, making them suitable for gym work as well as a zippered pocket. For more details please see the How to Choose your Running Shorts section.

Do Iffley Road shorts fit an iPhone?

Thompson shorts have a zippered pocket, which fits an I-pod, but not an I-phone.

Do you offer gift vouchers?

Yes, please see Gift Cards in the Accessories section.

Is Iffley Road stocked in any physical stores?

A range of Iffley Road product is stocked in The Practical Man in Melbourne, Australia. Please see the Stockists section.

Where else can I buy Iffley Road?

You can buy a range of Iffley Road kit through mrporter and thepracticalman

Items out of stock

How do I know if you’ll get a sold out product back in stock?

When you select such an item a “Coming Soon” message will advise you of the expected back-in-stock date. You can also sign up for an email to be advised when the product has arrived.

Sponsorship

Do you have a brand ambassador programme?

Yes we currently have 7 #TeamIffley brand ambassadors. Please see the Iffley Road Ambassadors section.

How do I apply?

Please email us at enquiries@iffleyroad.com and we will keep you on record for our next recruitment of brand ambassadors.

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